Guy Raz is a journalist, and current NPR correspondent and radio host. Having been described by The New York Times as "one of the most popular podcasters in history," Dan was excited to join his “Wisdom from the Top” podcast in June 2019 and discuss the lessons gleaned from the early days in his career.
Customers crave simplicity, Dan Hesse figured out early in his career, as he streamlined phone bills at Sprint. He saved 2 billion dollars, just by taking better care of customers in a few key ways. Plus, just how hard Sprint had to work to get the iPhone on its network, and the movie he hoped would change the company culture.